Boutique Hotel Puglia | Paragon 700 Boutique Hotel & SPA

Alessia and the team at Paragon are perfect in every way. We had a 130 person welcome party here, and the team was an absolute pleasure to work with. The food was amazing, the drinks were excellent, and the DJ/ Saxophone player they organized made the dance floor light up all night. It was absolutely amazing. The courtyard is enchanting and they thought of everything to make our guests have an amazing time. Thank you!!!

The interior is beautiful as one of the owners is an interior designer, exceptional staffs. But it is a hotel I do not intend to come back neither will I recommend it to friends due to the attitude of one the owner. I booked a suite from 23rd to 31st August, fully paid and added additional service of massage, wine tasting and yoga class which cost over €700. Due to the fact that they were fully booked for the Spa, the manager decided to book the massage on the check out date of 31st at 11.30. Most hotels allow late check out. And business is all about up selling, so it’s to their advantage to give that late checkout of 1 hour. As I was carpooling with friends visiting from Australia who were staying at a nearby Hotel. I discussed with the manager that they would leave their bags at 10.30am until I finished my massage and checkout. Which meant my bags would still be in my room during my 1 hour Spa treatment until I checked out. Unfortunately the manager was not around, I had to deal with the absolutely rude owner telling me the manager was been generous to have booked my Spa appointment for 11am. She claimed the Spa is separate from the hotel . I’m sure with such an attitude she was definitely making money from the Spa. This should be made known to guest that the facilities are not part of the hotel. She was discriminatory and condescending. She nonchalantly told me to take my bags, and get dressed in the Spa. I have never in my life seen such incompetence. She even went as far as telling me she has been around the world and no hotel accommodates late check out or allow guest to finish their spa treatment and return to their room. Telling me I should not have assumed that I was given a late checkout from 11.30am to 12.30am the duration of my massage. Customers are not always right but the way you treat your customer determines how your business would last in a competitive business environment. Repeat business is solely based on your customers experience.

Stunning boutique hotel with great attention to detail. Every room is different and the interior is spot on. The pool is so quite and looks very serene. I cannot recommend this place enough. If you love boutique hotels, you should definitely stay here. Last but not least it’s in the center of Ostuni and everything is in walking distance.

Absolutely gorgeous in every way, and although expensive, worth every penny. The staff are friendly but not overbearing, helpful but don’t infringe on your privacy. The food (breakfast, dinner, cocktails, snacks) is top quality and appropriate portion sizes. The rooms are immaculate and tastefully decorated. The light strikes the grounds in just the right way at the right times of day. Spa is totally worthwhile - you forget about the outside world - it has been done so carefully and the staff are very gentle when you are in their sacred space. Could easily stay in the hotel for the whole week, it has everything we need!

Lovely, lovely stay. Beautiful rooms and grounds. Very cold air conditioning. A nice salt water pool. Delicious breakfast. Wonderful staff. The perfect place to relax and make your home base while in Ostuni/Puglia. It was walking distance to the main historical center - about 5-10 minute walk with a few twists and turns. I would definitely stay again.